University Hospitals Tees has been highly commended for its positive results in the Care Quality Commission Children and Young People’s Experience Survey.
The survey involved 120 acute NHS trusts in England, with 25,821 responses received from 133,138 surveys; resulting in a national response rate of 19.6%.
North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust were both commended for their waiting areas, food and the overall experience of their patients.
Hard work
Emma Nunez, University Hospitals Tees Chief Nursing Officer, said: “We are very proud to see the results of this survey. Children, young people and their families across Tees Valley use our services everyday so receiving their feedback in how we are doing and where we need to improve is important to us.
“The results reflect the hard work of our colleagues who I know are passionate about providing the best patient care and experience and it is amazing to see that their commitment and skills are so highly valued by our patients and their families.”
South Tees Hospitals NHS Foundation Trust also scored ‘much better than expected’ ‘Somewhat better than expected’ and ‘better than expected’ in facilities, operations and procedures, being looked after in hospital and leaving hospital.
North Tees and Hartlepool NHS Foundation Trust scored ’Much better than expected’ ‘Somewhat better than expected’ ‘Better than expected’ in being looked after in hospital, ‘Better than expected’ ‘Somewhat better’ or ‘About the same’ in talking to hospital staff and ‘Better than expected’ ‘About the same’ in operations and procedures and facilities.
The views of our patients
The following anonymous comments from patient were also included in the survey:
North Tees and Hartlepool NHS Foundation Trust: “We cannot fault our experience at North Tees. Our daughter was seen swiftly and staff made us all feel relaxed. Staff took their time and ran all tests necessary before they were satisfied, she could go home. We did not feel rushed and were well looked after. This was our first hospital visit, and it was good to have our worries eased. Communication was good and care was wonderful. Thank you”.
South Tees Hospitals NHS Foundation Trust: “Staff were very accommodating, friendly and very knowledgeable. The department was ran very well and the staff continually came to ask if we had any needs that were not being met.”